Privacy Policy

Last updated: 03/11/2025

Who We Are

We’re The Cookhouse, an independent food truck and online store based in the UK.
Our website address is: [https://thecookhousestreetfood.co.uk/].

We take your privacy seriously. This policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

When you visit our site or make a purchase, we may collect:

  • Personal details – name, billing and shipping address, email, and phone number.

  • Order information – items purchased, payment details, and order history.

  • Email preferences – if you join our mailing list or “Inner Circle.”

  • Technical data – IP address, browser type, and site interactions (through cookies and analytics tools such as Google Analytics and Meta Pixel).

2. How We Use Your Information

We use your data to:

  • Process and fulfil your orders.

  • Send you updates, news, and offers (if you’ve opted in).

  • Improve our website and marketing through analytics.

  • Comply with legal and accounting obligations.

We never sell or rent your personal information.

3. WooCommerce Data Handling

Our online shop is powered by WooCommerce, which collects and stores the data necessary to process your order.
When you shop with us, WooCommerce stores:

  • Your name, address, email, and order details.

  • Cookies to keep track of your basket contents while you’re browsing.

  • Technical data such as your IP address, used for fraud prevention and analytics.

4. Payments

We accept payments through Stripe, Clearpay, Klarna, Apple Pay, and Google Pay.
When processing payments, some of your personal data will be shared with these providers, including:

  • Your name and billing details

  • Payment amount and method

  • Order reference or ID

Each provider processes your information securely and in line with their own privacy policies:

We do not store or have access to your full payment details (such as complete card numbers or security codes). All transactions are encrypted and processed securely through the relevant provider.

5. Shipping Providers

To deliver your order, we share your name, address, and contact information with our trusted delivery partners.
We only share the minimum information required to fulfil your order.

6. Cookies & Analytics

Our site uses cookies to:

  • Keep your shopping cart working correctly.

  • Remember your preferences.

  • Analyse site performance and visitor behaviour.

We use:

  • Google Analytics for website traffic insights.

  • Meta Pixel for ad performance and audience measurement.

You can control or delete cookies in your browser settings at any time.

7. Email Marketing

If you join our mailing list, we’ll send you occasional updates about:

  • New products, drops, and events.

  • Special offers and behind-the-scenes news from the Vaults.

You can unsubscribe at any time using the link in our emails or by contacting us at [insert contact email].

8. Data Retention

We retain:

  • Order information for 6 years (for tax and accounting purposes).

  • Email subscriber data until you unsubscribe.

  • Analytics data for up to 26 months.

9. Your Rights

Under UK GDPR you have the right to:

  • Access and receive a copy of your personal data.

  • Correct or delete your data.

  • Withdraw consent for marketing.

  • Complain to the ICO if you have concerns about how we handle your data.

Visit https://ico.org.uk for more information.

10. Contact Us

If you have questions or would like to exercise your privacy rights, please contact us at:
📧 hello@thecookhousestreetfood.co.uk